A deposit of £50 per hot tub is payable when booking to secure the hire and is returned on collection as long as no damage is found. The deposit is non refundable if a booking is cancelled before or during the hire.
The fee for all hired goods and any delivery fee (if applicable) is payable on delivery by cash, card or BACs. The hot tub will not be left until full payment has been made. If full payment is not made, the hot tub will be removed and the deposit will not be refunded back.
2. Delivery & Collection
Delivery and collection times are pre-arranged before delivery of the hot tub, please let South East Hot Tubs know before delivery or collection if these times are no longer suitable. If the hirer stops South East Hot Tubs collecting all their goods, a £25 charge will be applicable for every 30 minutes.
3. During the hire
The hot tubs can take approx. 12-36 hours to heat depending on which hot tub you hire and the weather conditions. South East Hot Tubs will not be liable if the hot tub has not heated to full temperature within the time guides, as these are set by the manufacturer.
Our Muskoka hot tub is portable so they do not have any seats, we provide foam matting to go under the hot tub so it is comfortable to sit in. South East Hot Tubs will not be liable if the hirer is not aware of this.
No dyed material e.g. glow sticks or silly string, are permitted in the hot tub. Glow sticks can stain the liner permanently which will result in the hirer being invoiced for a new liner. Silly string can block up the motor and filter and stain the liner.
Please do not attempt to move the hot tub at any time.
The hirer is responsible for the safe use of the hot tub during the hire period.
Please supervise children at all times.
Please do not allow pets in the hot tub.
Please check the water temperature before allowing anyone to enter the hot tub.
The hirer is responsible for the chemicals during the hire, please refer to the instructions on the pack for more information.
If any damage is found, the full deposit will not be refunded back.
The hirer is responsible for the hot tub during the hire period and any damage is to be paid for by the hirer in full. The hot tub will be inspected on delivery and any damage will be noted so if any damage is caused during the hire, it cannot be disputed.
Please report any damage to South East Hot Tubs as soon as possible.
Please report any faults with the equipment to South East Hot Tubs as soon as possible.
If anything goes wrong with the hot tub, South East Hot Tubs will provide a replacement of the faulty parts or provide a new hot tub, if available. This may not be the same hot tub as you originally hired.
If the fault is not reported to South East Hot Tubs and we are not given the opportunity to correct the problem, no refund will be given.
If any other hired goods have a fault, South East Hot Tubs will provide a replacement, if available.
The deposit is only refunded back after collection of the hot tub as long as no damage is found. The deposit is non-refundable if a booking is cancelled before delivery. This is refunded back to the customer by BACs.
If the booking is cancelled during the hire, the deposit and hire fee are non refundable.
South East Hot Tubs will only provide a refund for the hire fee if a replacement part is not available and no spare hot tub is available. This will be refunded by BACs within 7 days.
7. Public Liability Insurance
South East Hot Tubs do not provide Public Liability Insurance. We do not provide Public Liability insurance as we do not supervise the hot tub during the hire period, this is the responsibility of the hirer.
South East Hot Tubs will not take any responsibility for any injuries caused to any persons. The hirer is responsible for the hot tub and its users during the hire period.
South East Hot Tubs will not be held liable for any damage caused to any property during the hire period e.g. checking maximum weight capacity of the area etc.
9. Inspection of the hot tub
The hot tub will be inspected on delivery with the hirer so any damage caused previously is noted. The rental agreement will be used if there is any dispute regarding damage caused during the hire period.
On collection of the hot tub, any damage will be noted and the hirer will be responsible for full payment.
Photos will be taken before the hire commences in case of any disputes regarding damage.
We supply hot tub hire to customers across the South East including Kent, Essex, London, Surrey and Hertfordshire.